Personal Chef FAQ
General Questions
What is Refresh, and how does it differ from other meal preparation services?
Refresh is a meal preparation service that offers delicious, simple and healthy food solutions for busy families and professionals.
Who are the personal chefs at Refresh?
Friederike Savic and Rene Johnson.
Where does Refresh operate, and what areas do you serve?
We serve Edmonton, St. Albert and the surrounding areas.
Service Details
How does the personal chef service work?
See how it work here
Can I choose my meals, or does the chef decide the menu?
You will receive an email with menu suggestions from which to choose your meals.
How are dietary restrictions and food allergies handled?
If you or a family member has a sensitivity, allergy or a dislike of certain foods, we ensure that those foods are never used in the preparation of your meals.
What is the process for menu planning, and how often does it change?
We will email you menu suggestions from which you can choose each week.
Can I receive chef services on a fixed weekly schedule?
It’s up to you. Most clients prefer weekly services but some prefer bi-weekly or monthly.
Pricing and Payment
How is the pricing for personal chef services determined?
The price is determined by the hourly rate plus the grocery cost. Also see our pricing page for more info
What forms of payment does Refresh accept?
We prefer etransfer but also accept cash and cheque.
Meal Preparation
Where are the meals prepared – at my home or offsite?
At your home.
What safety and hygiene practices do you follow, especially considering COVID-19?
We use gloves and masks if required and don’t enter your home if any one party has symptoms.
Do I need to provide kitchen equipment or ingredients?
We will use your kitchen equipment and will use any ingredients you have available (mostly spices, condiments, etc.)
How long does meal preparation take?
The average length of time is 3 – 4 hours but this can vary depending on the menu.
Dietary and Nutrition
How does Refresh accommodate specific dietary plans, like keto, vegan, or gluten-free?
We can easily accommodate specific dietary plans.
How can I ensure the meals fit into my dietary goals?
We will discuss it with you and make notes on portions and/or food combining with your menu.
Where does Refresh source its ingredients?
We source ingredients from a variety of local grocery stores depending on your needs and preferences.
Are organic or locally sourced ingredients used?
On special request we can source organic and local ingredients.
Post-Service
What happens after the meal preparation is completed?
We will store your food in containers, label it with instructions.
How are leftovers handled?
All leftover ingredients will be available for you to use.
Scheduling and Cancellations
What is the cancellation policy for scheduled meal preparation sessions?
We ask that you make a cancellation 72 hours before the cooking date since sometimes we will have already shopped for the food . Otherwise you will be charged a minimum of $100 plus grocery costs.
How flexible is the scheduling for meal preparation services?
As long as you stay in the range of the cancellation policy, rescheduling is without cost.
Special Requests and Events
How does Refresh handle feedback or concerns regarding the meals or service?
We want your feedback, as it helps improve our performance.
Is there a process for adjusting meal plans based on client preferences or feedback?
The weekly meal plan will be adjusted according to your feedback.
Getting Started
How do I start the process of booking a personal chef service with Refresh?
Book a discovery call here!
What information do I need to provide during the initial consultation?
We will ask you questions about food preferences, allergies and health goals.